Shipping & Returns
Please note the free shipping option only applies to orders that get shipped to addresses within 250km of major Canadian cities (Halifax, Montreal, Ottawa, Toronto, Winnipeg, Regina, Saskatoon, Edmonton, Calgary, Vancouver). Free shipping applies to standard shipping, if expedited shipping is required there may be an additional cost. If a tailgate is required there will be a $75 surcharge. Free shipping also does not include the cost of fairies and does not include Flatbed Trucks.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please select custom freight quote or Contact Us if you purchase large or heavy items like solar panels, rails or batteries. Automated shipping calculators often can not produce cost effective shipping quotes for those items.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its dimensions page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened and undamaged items within 30 days of delivery for a refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise return shipping is to be paid by the buyer. Frankensolar reserves the right to decline any returns or subject them to a handling/restocking charge of twenty per cent (20%) of the total purchase price. For details of our returns policy please see our Terms & Conditions.
You should expect to receive your refund within four weeks from when we receive your return, however, in many cases you will receive a refund more quickly. This time period includes the time for us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your online order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.